Delivery and Shipping

The Operater delivers the orders to the following countries:

Österreich, Deutschland, Zypern, Belgien, Bulgarien, Dänemark, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechien, Ungarn, Albanien, Bosnien und Herzegowina, Island, Liechtenstein, Moldawien, Montenegro, Nordmazedonien, Norwegen, Schweiz, Serbien, Ukraine, Weißrussland, Israel, Kanada, USA, Asutralien, Neuseeland.

The delivery/shipping costs to be borne by the Customer can be accessed via a correspondingly labelled button on the Operator’s website and are borne by the Customer.

Flat shipping rate (packaging & postage)

Austria:

  • EUR 4,95 shipping costs
  • Free shipping on orders over EUR 49,00

Germany:

  • EUR 6,95 shipping costs
  • Free shipping on orders over EUR 69,00

EU+NON-EU:

  •  EUR 14,95 shipping costs
  •  Free shipping on orders over EUR 199,00

Worldwide:

  •  EUR 25,00 shipping costs
  • Free shipping on orders over EUR 299,00

*You are responsible for the charges of the return shipping

The Customer shall bear any export or import duties in connection with the shipment.

The delivery period and any existing delivery restrictions can be accessed via a correspondingly labelled button on the Operator’s website and/or with the respective item description. The delivery of the goods is carried out in case of payment by credit card within four days after the transmission of the order confirmation by the Operator (see point 2.4.) and in case of advance bank transfer within four days after receipt of the invoice amount on the account of the Operator.

Changes to the Operator’s range of services may occur at short notice. If the goods ordered by the Customer are not available or not immediately available, the Operator will inform the Customer immediately. If not all of the goods ordered by the Customer are immediately available, the Operator will deliver the immediately available goods immediately. Goods that are not immediately available will be delivered subsequently as soon as they are available.

In the case of a consumer transaction, the risk of accidental loss and accidental deterioration of the sold goods during shipment shall not pass to the Customer until the goods are handed over to the Customer. This does not apply if the Customer has independently commissioned a transport company not named by the Operator or another person designated to carry out the shipment. In this case, as well as in general for contracts with entrepreneurs, the risk is transferred to the Customer upon delivery to the transport company.

Any transport damage must be reported to the Operator immediately after receipt of the goods, in any case within three days.

If the Customer refuses to accept the delivery or is in default of acceptance, the Operator reserves the right to insist on acceptance, as well as to demand reasonable compensation for the costs incurred (for example storage costs). In order to be able to take delivery of the goods, the Customer may have to prove his identity by presenting a valid official photo ID.

Delivery times

The delivery times for deliveries in Austria and Germany are generally two to five working days from the time of delivery (see point 4.4.) and two to seven working days for deliveries to other EU Member States. Delivery times to all other countries can take up to four weeks.

Prices and terms of payment

The prices quoted in the Operator’s online shop include 19% VAT except Austria 20% and represent total prices excluding the costs incurred with the dispatch of goods or the financial transaction. The prices stated at the time of the order shall apply.

The shipping costs incurred can be accessed via a correspondingly labelled button on the Operator’s website, are shown separately during the ordering process and are to be borne additionally by the Customer, unless the Operator expressly promises delivery free of shipping costs.

The purchase price is paid by immediate bank transfer, credit card (VISA, Mastercard or American Express) or Paypal.

In the case of immediate bank transfer, the Operator will inform the Customer of the invoice amount and the Operator’s bank details in the order acknowledgement. The invoice amount is due immediately for transfer and must be credited to the account of the Operator specified in the order order acknowledgement within four days. The contract is concluded in accordance with point 2.3. In case of payment by credit card, the Customer’s credit card will be charged as soon as the selected goods leave the Operator’s warehouse. If the credit card debit is rejected, the Customer undertakes to transfer the invoice amount plus any costs incurred (e.g. costs arising from the rejection of the credit card debit) within five days of receipt of the goods. Costs for the financial transaction are to be borne by the Customer himself.

Unless otherwise agreed, fees are due for payment immediately. Should the Customer fail to meet payment deadlines, default interest of 12% p.a. will be charged in addition to the purchase price. The Customer is not entitled to offset claims that are not recognised or not legally established against claims of the Operator.

Available Payment Methods:

  • PayPal
  • Sofortüberweisung
  • Credit Card