Help and FAQs

Here you’ll find all the answers to frequently asked questions. If you have any further concerns, feel free to contact us via the contact form.

 

General Matter

How do I place an order in the online shop?
Where can I find the Terms and Conditions?

Order

I don't know which size to choose. Can you help me out?
Can I order more sizes of the same product?
Is there a minimum order value?
How can I change my order?
How can I cancel my order?
Can I place an order by phone or email?
Do I need an account to place an order?
Is there a store where I can show up in person?
Where can I view my order history?
The product I need is currently out of stock. Is it still possible to order it?
A product I have recently purchased is now reduced in price.
Why didn't I get an order confirmation email?
Will I receive an invoice for my order?

Delivery

Where does Natural AthletX deliver to and what are the shipping costs?
I live abroad. Do I have to pay customs duties?
How will my parcel be delivered?
I received my order but there are some items missing. What can I do?
The amount of my invoice does not correspond to my shopping cart. What can I do?
What can I do if I receive damaged items?
An item of my order is missing.
My delivery contains a wrong item.
Can I have my order delivered to my work address?
Has my order already been shipped?
I've been waiting for my parcel for quite some time. What can I do?
Can I book a certain delivery day?
What are the delivery times?

Payment

What payment methods are there?
How do the payments of these three methods work?
Do the prices, stated on your website, include VAT (value added tax)?
When will I get my refund?
By which payment method will I receive my refund, if I have paid with a voucher?

Return/Replacement

How many days do I have to return my order?
How do I return an item?
Have you receied my return shipment yet?
What does 100 days 100% Money Back Guarantee Mean?
How do I create an account?
What are the benefits for Natural AthletX members?

Vouchers

What is a voucher code?
Can I combine multiple voucher codes and discounts?
How do I subscribe/unsubscribe for/from a newsletter?